Help Desk Field Technician I (L1 onsite)
- Mission:
Professional on-site support provided for IT issues and requests involving end users / endpoints. The work performed is simple and follows established procedures. To meet time-sensitive appointments and complete onsite work within pre-arranged times frames, I am focused on staying on schedule. Complex issues encountered on-site are escalated to Level 2, for follow up. The technician works in the field, but is also available to provide support at the Help Desk if needed.
Do you have a job?
- Installation of workstations and basic troubleshooting
- Printer / Scanner installation basic troubleshooting
- Workstation component installation / replacement
- Upgrade of the operating system for workstations
- LOB Application installation / troubleshooting
Desk-phone installation
- Mobile device setup / troubleshooting
- Basic troubleshooting for vendor issues and error messages
- Preferred Qualifications
- As a Service Desk Technician, I spend a lot of time inside.
- Windows 10 Certifications
- A+ Certification
Help Desk Field Technician II (L2 onsite)
Mission:
Professional on-site support provided for IT incidents involving end users/endpoints. Also, requests that are more complicated using advanced troubleshooting techniques. Provides follow-up on Level 1 technicians escalated issues. Basic troubleshooting of infrastructure-related incidents. Complex infrastructure-related incidents and requests are escalated to Level 3. The technician works in the field, but is also available to provide support at the Help Desk if needed.
Do you have a job?
- Troubleshooting advanced workstations
- Troubleshooting advanced scanner / printer
- Advanced mobile device troubleshooting
- Troubleshooting advanced LOB applications
- Basic network troubleshooting
- Basic troubleshooting of servers
- Onboarding at the workstation
- Interface for complex issues and projects, including vendor management
Preferred Qualifications
- Time spent as a Service Desk Technician I or II
- I spent time as a Field Technician
- Network+ and networking certifications
- Windows Server Certifications
- Requirements Qualifications
- Windows 10 Certifications
- A+ Certification